Arranging care at home with you, For you
At Silverstem Healthcare, we understand that choosing care is deeply personal. That’s why we make it easy, transparent and built entirely around you - your needs, your routines, and your peace of mind.
Whether you're exploring care for yourself or a loved one, here’s how we’ll work together, step by step:
Step 1: Let’s talk about what matters to you
We start with a simple, friendly conversation - no pressure, no obligation.
This is our chance to really understand:
What kind of support you need day to day
Your routines, lifestyle, and what makes you feel comfortable
Any health concerns, mobility issues, or personal preferences
We take time to listen — because your care should feel right from the start.
Step 2: Explore the type of care that fits you
We’ll guide you through your options, such as:
Hourly Care - for help a few hours a day
Overnight Care - for support through the night
Live-in Care - for round-the-clock reassurance and companionship
Specialist Support - for dementia, stroke recovery, palliative care and more
Together, we’ll find a solution that works for your lifestyle and budget.
Step 3: Meet the right carer
Finding the right match is everything.
We carefully match you with a carer based on:
Personality and values
Experience and training
Language, cultural background, or shared interests
You’ll have a chance to meet or speak with your carer before care begins and if it’s not quite right, we’ll find someone who is.
Step 4: We create your personal care plan
No two people are the same and neither are our care plans.
We work closely with you (and your family, if you wish) to build a tailored care plan that includes:
Your preferred schedule and routines
Specific care tasks and medical needs
Your hobbies, meals, and little things that matter
You stay in control, always.
Step 5: Clear, simple pricing
We’ll explain all costs up front - no hidden fees, no confusing terms.
Transparent weekly or hourly rates
Optional extras explained clearly
Flexible payment options and invoices
Our goal is to give you clarity and confidence from day one.
Step 6: Care begins with Full support
Once you're happy with everything, your care begins-gently and respectfully.
You can expect:
A consistent, reliable carer
Daily records and communication (digital or paper-based)
A named Care Manager to check in and support you
We’re here whenever you need us-by phone, by email, or in person.
Step 7: Ongoing reviews & adjustments
Care isn’t static - it grows with you.
We review your care plan regularly to ensure:
Your needs are still being met
You’re happy with your carer
We’re supporting your goals, not just your tasks
Adjustments can be made at any time. Just let us know, we’re flexible.
Ready to arrange care at home?
If you're ready to explore home care, or just want to ask a few questions, we’re here to help. we’ll come to you, listen, and help you decide what’s best.